Tag Archives: customer
Eastwood is a car guy or gal in some shape or form, so we all love conversing with our customers about what projects they're working on. Every now and then we get a really cool story about a project one of you are working on and we want to share it with everyone. This story is from Jeremy B. that recently shared a picture of his first paint project, a 1971 Chevy Camaro. Read along as Jeremy tells us how he got a second chance to build the car he wanted to build as a kid! Click Here To Read Full Post...
Every so often we get emails and letters from customers that want to share their buying experience with me. This particular email is pretty touching and it's a testamant to what each of us try and accomplish each time we have contact with YOU the customer. Mike and the crew in the retail store have really outdone themselves this time. This young enthusiast has experienced what the automotive hobby is really all about, the cars, sharing knowledge, and the relationships you make with others along the way. I only hope the positive, helpful attitude he received can be passed on to the younger generation as he gets older and more skilled. If you're local and want to plan out a future build, or need some advice on your current project, stop by and have a chat with these guys. They really do wanna hear what you're working on! We'll let his dad tell the story below.
I just wanted to drop you note to let you know of the positive experiences I have recently had when dealing with the individuals in your retail store in Pottstown, PA.
In spring of this year my son (16) told me that he wanted to buy an old muscle car and restore it. After a great deal of searching he found a 74 Nova. The car was in pretty rough shape. Due to a previous oil leak inside the car, one of his first tasks was to remove the carpet and clean up the floor pans. He spent quite a bit of time removing rust to get them down to bare metal then he sprayed some primer on that we had purchased at the local auto parts store. Unfortunately this primer didn't hold up and they began to rust. Not wanting this to happen to the rest of the car he began to do some research and decided he wanted to buy some products from Eastwood. He was going to buy them online and have them shipped but knowing he was anxious I volunteered to drive to the retail store and pick them up since it's only an hour from our house.
When I got to the retail store I presented my son's shopping list of items to Mike Ullman. He told me that he was impressed with the list of products and equipment my son had chosen which was reassuring to hear. What impressed me the most was Mike's interest in my son's project. He was genuinely enthused about a 16 year old working on an old car instead of sitting in front of the TV or playing video games. He offered several suggestions for use of the products, asked for pictures of progress of the car and provided his direct number in case we had any questions. Never having done an auto restoration project before I left the retail store with a very good feeling knowing we now had a good resource with years of experience to assist in this project.
My son had been using a flux core welder that he had borrowed from a friend for some of the body work. He had taking metal working classes in high school and was not happy with using the flux core welder but the price was right. Last week his friend needed the welder back so he began to search for a true MIG welder. He saw on the Eastwood website that the MIG 135 was on sale but still a significant investment for a 16 year old. Knowing I could trust Mike's opinion I sent him an e-mail to ask about the equipment. He responded that it would be able to handle everything he needed and that there happen to be a scratch and dent model in the store that he could buy for a reduced price. That's all my son needed to hear. He was out of school early last Friday so we took a trip to the retail store.
Josh took the time to show my son the welder and explained the features of the machine as well as making other suggestions that might be helpful as he's using the equipment. My son was also planning on picking up some of the low end body filler but after discussing what he was doing with Mike, he recommended a bit more expensive product but said he would be much happier with the results and that it was well worth the additional money. After using the alternative body filler on Sunday, my son said that Mike was right. Zak was also there and offered other suggestions and tips so we ended up with some rust encapsulator as well. Another very positive experience at the retail store.
On the way home my son commented that he couldn't believe how friendly, helpful and supportive everyone was to him. Over the past 6 months he's put a great deal of time and effort into this car and I think it made him feel good to talk to other people who truly appreciate the time and effort it takes to complete a project like this.
I apologize for the length of this note but thought it was important for me to relay as best I could the commitment and caring of some of your employees that I have had the pleasure to encounter. If this is any indication of the rest of people in your organization, there is no doubt in my mind that your company will be successful for years to come.
Thank you for your time.
Thanks to Jim and his son for making the trip out to our retail store, and most of all for sharing this great experience with us!Click Here To Read Full Post...
We often brag about how great our local automotive enthusiast scene really is, but we are really lucky to have our retail outlet here at the Eastwood headquarters so we get to see in-progress and finished vehicles rolling through the lot on a daily basis. The other day I wandered outside after the retail outlet called to let me know a nice little Ford street rod rolled into the lot. I stopped outside and instantly recognized the Blast From the Past Street Rods "Shadow Rod" truck. Blast from the Past has been one of the top street rod shops in the area for years, and they've been long time customers. We've even used their shop and cars for testing and photo shoots in the past. So we're no strangers to owner Bill and his crews' creations.
This truck is a based off of a Shadow Rods body that is a modernized replica of a '27 Ford. Bill and crew at Blast from the Past took this body and gave it their special touch to give this rod a really cool custom look. This truck has been given the full treatment with every part painted, new, and detailed, it's no wonder it gets so much attention at every event they take it to!
While I was snapping pictures of the shadow rod, I had a chat with Bill (owner) of Blast from the Past. He decided to cruise the truck out to Eastwood to pick up some new consumables for his Versa Cut Plasma Cutter he purchased a few months ago. Bill explained that he had Snap-On and Hobart plasma cutters in his shop previously, but after his snap-on malfunctioned and the repairs were close to the cost of a new plasma, and his Hobart died on a Saturday, he ran down to try out one of our Versa Cut plasma cutters. Bill and his shop aren't new to Eastwood products, but they were still surprised by how well the plasma performed and he mentioned it blew their old snap-on plasma away in performance (and of course cost!). Judging by the bag of consumables that Bill had in his hand, they are definitely putting the versa-cut through its paces!
As always it was a pleasure to see a nice custom rod like the shadow rod roll through our lots, and we hope you enjoyed the pics. Planning to hit the Eastwood Retail Outlet in your ride? Shoot us a message and we'd be happy to shoot some photos and give you a little feature on our blog!