To our valued customers:
We sincerely apologize for the recent increase in delayed orders due to an internal system change. We understand delays in shipping your order may have impacted your project, and your trust in Eastwood to deliver on our promise to Do The Job Right. Your projects mean a great deal to us and we deeply regret that we have not provided the high quality service you’ve come to expect from us over the past 38 years. Please accept our sincerest apology and know that we are 100% focused on fixing our systems in order to serve you, our valued customer.
Our team is working around the clock to get everything working correctly in order to better serve you. Many packages have now been successfully processed and are on their way to you. In short, we are committed to restoring your trust in Eastwood and serving you even better than before. We will continue to update you as we make progress and resume normal operations.
Thank you for your patience and thank you for being an Eastwood customer.
The Eastwood Team