Eastwood Multi-Unit Welding Cart - MIG TIG Plasma

Eastwood Multi-Unit Welding Cart - MIG TIG Plasma

Product Review (submitted on November 12, 2012):

I liked the cart for the value. Its well made. My issue is with the Eastwood Service. The cart was shipped in a kit. However the kit had no nuts to assembly it. I emailed Mr O'Brien at Tech Support who said they would have to check and see it someone else had returned a cart so they could send me the missing parts. That email was sent back on Tuesday. November 6th. No response or follow-up since then. Instead of standing by the Eastwood motto "Do the Job Right" I got no help. The reasonable thing would have been to mail me the parts out (the cheaper option) or I would have gladly sent it back for a full refund and the cost of shipping (obviously more expensive to Eastwood and for my lost time dealing with this issue.) I opted for the "least impact to me" option (which still cost me extra money to fix Eastwood's problem). I went to Lowes and bought 40 nuts to fix this problem. I have the receipt should Eastwood care. Thanks Eastwood for the help.