Eastwood Plasma Cutter 40 Amp Versa-Cut

Eastwood Plasma Cutter 40 Amp Versa-Cut

Product Review (submitted on March 18, 2013):

When I first got my Versa Cut 40 I was nothing but happy. I made a few cuts and was pleased about its ability to cut and its overall value. That lasted a few days before it stopped working. Like others that have posted here when I called Tech support I would get voice mail every time. I sent an email to the tech department detailing the issues. I finally received a reply one week later asking for more details. The next response came about a week and a half later and they said someone from customer service would contact me and get me a new unit. After over 2 weeks I gave up on that and called customer service myself. I dealt with 2 different people (one nice and the other rude as hell) before I got them to understand that I had been dealing (or trying to deal with) the tech department who said I needed a new unit. The new unit came quickly, to my old address. How they screwed up my address is beyond me and I was lucky I knew and trusted the tenant. Once I had the unit I set it up and made a few cuts before it too died.

I once again (knowing the drill now) emailed the tech department and waited a week for a response. Sent another email back again detailing the problem and waited over 2 weeks for someone to get back to me. When I sent an email asking how long I should wait I got an “out of office response” from someone other than the person I originally emailed. A quick call to customer service (I got the rude girl again) later confirmed that the employee I emailed was no longer with the company but I still had to deal with the tech department before I could get another replacement.

The product is hit or miss and after reading the reviews I regret spending the money. I have spent many times more hours dealing with replacements than I have using the product because of its surprisingly low quality and reliability. The slow response of the tech department and amazingly rude customer service person is just the icing on the cake. I would not recommend this product to anyone. I teach welding to military veterans and now recommend they buy Lincoln or Miller products and avoid Eastwood electronics all together. Eastwood missed a good opportunity for advertising and exchanged it for a bad reputation among my students.