Eastwood MIG Welder 135 Amp

Eastwood MIG Welder 135 Amp

Product Review (submitted on July 1, 2013):

I bought this welder on Saturday 6/1/13. Surprisingly shipping was extremely quick. Even though they are located in PA there is a shipping department less than 10 miles from me so I received my welder in only a couple business days. The welder I got was broken though. I would let off the trigger and another 6-12" of wire would continue to spool as well as no wire speed adjustment at all. It was on max speed regardless of where the dial was adjusted to. After it took me 2-3 days of calling them every hour and sending them an email I finally got pushed through and they told me they would send me a new part that day. According to FedEX records it took them 1 week to drop the replacement part off and another week for FedEX to get the part to me. Finally after 2 weeks the part arrived and still didn't fix the problem so I managed to get ahold of them again to swap out the welder. The lady on the phone said that I could not drop the welder off but they had to have a FedEX drive come pick it up. Being a normal person I work every day so I told her to send the FedEX guy to my work address on Thursday 6/27/13. That afternoon I got a call from somebody in my house telling me that FedEX was there waiting for me. So I lugged this welder up 4 flights of stairs for nothing. I emailed Eastwood that day extremely frustrated asking for a call or an email as soon as possible. I still have yet to receive a reply from them. However the person at my house talked to the FedEX driver to schedule a pickup the next day and the person at my house had to change his daily plans for me to get the welder to them. Finally Saturday I received the new welder shipped from the local Eastwood shipping center as soon as FedEX picked up my broken one and that welder now works great. I have no issues with it so far and the bead it lays down is comparable to the Hobart Handler 135 that I am used to using. So far I am happy with the new welder but the customer service could use some major refinements. I was on the verge of giving up and byuing the $200 more Hobart.