What is the Policy?
At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products. That’s how we’ve done business since 1978.
100% Satisfaction Guarantee
If, for any reason or at any time, you are dissatisfied with a purchase from Eastwood, please contact our Tech Advisors at (800) 343-9353 who can help you diagnose and solve the issue.
If you are still dissatisfied you may return the product for a refund or replacement by calling our Customer Service team at (800) 343-9353 or by visiting an Eastwood Store.
To help protect our customers and make sure every return or exchange is dealt with fairly this policy is subject to a few important conditions:
- Proof of purchase is required
- Shipping and handling charges are nonrefundable
- Valid for all items purchased from Eastwood. All purchases from a third party are subject to the policies of the third party
- Policy is limited to one return or refund per product purchased from Eastwood
- Eastwood Welders and Plasma cutters carry an additional 3-year warranty against manufacturers defects
- Single items that ship via truck are neither refundable nor returnable. Repair parts will be provided during warranty period