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Technical Advisor

Technical Advisor – The Eastwood Expert Team

Passionate about car restoration? Do others ask you how to restore their cars?

The Technical Advisor will be part of the Eastwood Expert Team. The Team provides how-to information and answers customer questions or concerns about our products and car restoration. He/she will also provide information to our product development team based on information learned from customers.

The Eastwood Expert Team allows Eastwood to provide exceptional customer experience at every touch point by supporting our customers as they work to restore their cars.

This role is ideally suited for an individual who is passionate about restoring cars and can effectively communicate their restoration knowledge to others, as well as continue to expand their own knowledge.

Essential Duties and Responsibilities

The Technical Advisor is key to providing an exceptional customer experience by assisting our customers, novice through expert, on their car restoration projects.

He/she will be expected to execute, guide, and direct all activities associated with the following:

  • Fielding customer questions about Eastwood products and car restoration via phone, e-mails and social media forums.
  • Identifying and problem solving issues with customers.
  • Listening to customer feedback and identify topics for how-to videos and articles.
  • Building credible relationships with customers.
  • Using Eastwood products to improve knowledge.
  • Assisting with product knowledge training of Eastwood employees.
  • Recomment products that customers need to complete their project

Knowledge, Skills, and Abilities

  • Skilled and experience in automotive restoration
  • Provide exceptional customer service
  • Effective verbal and written communication skills
  • Ability to use Eastwood products in a practical application
  • Ability to teach others how to restore
  • Problem solving skills
  • Ability to handle multiple tasks and meet deadlines
  • Act in a collaborative manner
  • Embrace change and drive continuous improvement

Join the Eastwood Team and you’ll be joining a growing company with aggressive growth plans for the future.

A privately held company since 1978, The Eastwood Company develops, markets and distributes supplies, tools and equipment for the repair and restoration of automobiles and motorcycles direct-to-consumer. We design, develop and market unique products that our customers have come to rely on, enabling them to realize their automotive do-it-yourself dreams.

Eastwood offers opportunity and a compensation package that includes medical, dental, life insurance, short- and long-term disabilities, 100% vested matching 401k plan, paid time off, incentive plan, employee assistance plan, employee discount and other voluntary benefits.

Ready to join the team?
Send resume and salary requirements to:

By E-mail:
hr@eastwood.com
Be sure to reference the position you are applying in the subject line, attach your resume, salary history and salary requirements in Microsoft Word or pdf format when responding via email.

By Fax:
610-323-6268

By Mail:
Human Resources Department
The Eastwood Company
263 Shoemaker Rd.
Pottstown, PA 19464


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