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FAQs
Ordering Online
(Q) Can I cancel an order once it has been placed?
(A) You cannot use our website to cancel a submitted order, but you may call our Customer Service Department at 1-800-544-5118 between 8:30 AM and 6:00 PM Eastern Time, Monday through Friday. Have your Order Number ready to expedite your request. You can also e-mail your request to Customer Service at orderhelp@eastwood.com; include your Order Number and daytime telephone number.
 
(Q) Do I have to pay sales tax?
(A) Orders shipping to Pennsylvania will be charged 6% state sales tax. Canadian orders will be charged the appropriate provincial tax.
 
(Q) How do I check the status of my web order?
(A) Click the green "My Account" button near the upper right hand corner of the page. Then, on the next page, simply enter your email address and password and click on the green "login" button.

 
(Q) What if I forget my password?
(A) Please enter your email address on the "My Account" page and click on the blue "Forgot your Password?" link.
 
(Q) What payment methods do you accept?
(A) Eastwood offers you several payment options:
-- Visa (credit or debit)
-- MasterCard (credit or debit)
-- Discover
-- American Express (U.S. or international)
-- PayPal
-- U.S. Federal Government Smart Card
-- Wire Transfer (First contact our Customer Service Department at 1-800-544-5118 or orderhelp@eastwood.com.)

Sorry, we do not accept C.O.D. orders.

 
Exchanges and Returns
(Q) How can I return an item?
(A) Please call our Customer Service Department at 1-800-544-5118 and they will give you a Return Authorization Number to include with your return package.
 
(Q) How do I exchange one product for another?
(A) Please call our Customer Service Department at 1-800-544-5118 and they will process the exchange.
 
(Q) What if I receive a damaged package?
(A) Please call our Customer Service Department at 1-800-544-5118 as soon as possible after receipt of the damaged package. Hours are 9:00 AM to 5:00 PM Eastern Time, Monday through Friday.
 
Shipping
(Q) What shipping methods do you offer?
(A) Choose from: Standard USPS, UPS Ground, UPS Overnight, UPS 2nd Day, or UPS 3rd Day. Orders containing hazardous products (item numbers ending in Z or ZP) can only be shipped via UPS Ground (lower 48 United States) or Purolator (Canada). View our shipping rates by clicking here. For international shipping, please call our Customer Service Department at 1-800-544-5118 between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday. They will supply a shipping quote for the available ship methods.

 
My Account Information
(Q) How do I use the "Wish List" feature?
(A) Use a Wish List to create and maintain a list of the items you'd like to receive, and then email it to your friends and family. On each product page, you have the option to "Add to Wishlist" (see link near red "Buy Now" button). Clicking on that link automatically adds that item to your Wish List (you'll be asked to login if you're not already logged in). To view your Wish List, click the green "My Account" button near the upper right hand corner of the page. Log-in (if you haven't yet) and then click on "My Wish List" in the "Account Dashboard" on the left side of the page.
 
(Q) What if I forget my password?
(A) Please enter your email address on the "My Account" page and click on the blue "Forgot your Password?" link.
 
(Q) What if I forgot the email address I used?
(A) If you've forgotten which email address you registered with, or if you receive an error message that says, "Your email address was not found in our database," please email us at orderhelp@eastwood.com. Be sure to include any error message you are seeing, as well as your email address and Order Number, if applicable. Please note: If you've registered to receive our weekly emails, but are getting the "Your email address is not in our database" error, you will need to register as a "New Customer" to place an order.