EASTWOOD COMPANY RETURN POLICY



At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products. That's how we've done business since 1978.

STATEMENT OF LIMITED WARRANTY


The Eastwood Company (hereinafter “Eastwood”) warrants to the end user (purchaser) of all new Eastwood-branded tools and chemicals (collectively called the “products”) that each will be free of defects in workmanship and material. This warranty is void if the equipment has been subjected to improper installation, improper care or abnormal operations.


WARRANTY PERIOD:


All warranty periods begin on the date of purchase from Eastwood. Warranty Periods are listed below, along with the products covered during those warranty periods:


3-Year Warranty on Material, Workmanship, and Defects:


 • Eastwood Elite QST-30/60 Quiet Scroll Air Compressor

 • Eastwood MIG 135 Welder

 • Eastwood MIG 175 Welder

 • Eastwood MIG 250 Welder

 • Eastwood MP200i Welder

 • Eastwood MP250i Welder

 • Eastwood 90A Flux Core Welder

 • Eastwood ARC 80 Stick Welder

 • Eastwood TIG 200 DC

 • Eastwood TIG 200 AC/DC

 • Eastwood TIG 200 Digital

 • Eastwood Versa-Cut 20

 • Eastwood Versa-Cut 40

 • Eastwood Versa-Cut 60

 • Eastwood Contour SCT™

 • Eastwood Rotisserie

 • Concours Pro HVLP Paint Gun


Items not covered under this warranty:


Consumables, unless deemed defective, are not covered by the 3-year warranty. Abuse, neglect, and lack of maintenance is not covered under this warranty. All other components are covered by the warranty and will be repaired or replaced at the discretion of Eastwood.




2-Year Warranty on Material, Workmanship and Defects:


 • Eastwood Air QST-30/60 Scroll Compressor

 • Eastwood 80 Gal. 7.5 HP Compressor

 • Eastwood 80 Gal. 5 HP Compressor

 • Eastwood 60 Gal. 4.7 HP Compressor

 • Eastwood 60 Gal. 3.7 HP Compressor

 • Eastwood 30 Gal. 1.9 HP Compressor

 • Eastwood Panoramic Welding Helmet

 • Eastwood XL View Welding Helmet

 • Eastwood Lg View Welding Helmet

 • Eastwood Auto Darkening Helmet

 • Concours 2 HVLP Paint Gun


Items not covered under this warranty:


Consumables, unless deemed defective, are not covered by the 2-year warranty. Abuse, neglect, and lack of maintenance is not covered under this warranty.




1-Year Warranty on Material, Workmanship and Defects:


 • Eastwood Tools Not Included Above

 • Fairmount Tools


Items not covered under this warranty:


Consumables, unless deemed defective, are not covered by the 1-year warranty. Abuse, neglect, and lack of maintenance is not covered under this warranty.




90-Day Warranty on Material, Workmanship and Defects:


 • Eastwood Paints & Chemicals

 • Rockwood Tools


Items not covered under this warranty:


Consumables, unless deemed defective, are not covered by the 90-day warranty. Abuse, neglect, and lack of maintenance is not covered under this warranty.




Lifetime Warranty on Material, Workmanship and Defects:


 • Selected Eastwood Hand Tools carry a Limited Lifetime Warranty


Items not covered under this warranty:


Abuse, neglect, and lack of maintenance is not covered under this warranty.




CONDITIONS TO OBTAIN WARRANTY COVERAGE:


 • Warranty refunds and exchanges require proof of purchase, either directly from Eastwood or an authorized reseller of Eastwood merchandise.

 • Other name-brand merchandise sold by Eastwood is subject to the warranty provided by the manufacturer.

 • Purchaser must first contact Eastwood at 1-800-343-9353 for an RMA Number before Eastwood will accept any warranty returns. Final determination of warranty on welding and cutting equipment will be made by Eastwood.


WARRANTY REPAIR:


If Eastwood confirms the existence of a defect covered under this warranty plan, Eastwood will determine whether repair or replacement is the most suitable option to rectify the defect. At Eastwood’s request, the purchaser must return, to Eastwood, any products claimed defective under Eastwood’s warranty.


FREIGHT COSTS:


The purchaser is responsible for shipment to and from Eastwood.


WARRANTY LIMITATIONS:


EASTWOOD WILL NOT ACCEPT RESPONSIBILITY OR LIABILITY FOR REPAIRS UNLESS MADE BY EASTWOOD. EASTWOOD’S LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE COST OF CORRECTING THE DEFECT OF THE EASTWOOD PRODUCT. EASTWOOD WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOSS OF BUSINESS, ETC.) CAUSED BY THE DEFECT OR THE TIME INVOLVED TO CORRECT THE DEFECT. THIS WRITTEN WARRANTY IS THE ONLY EXPRESS WARRANTY PROVIDED BY EASTWOOD WITH RESPECT TO ITS PRODUCTS. WARRANTIES IMPLIED BY LAW SUCH AS THE WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY FOR THE EQUIPMENT INVOLVED. THIS WARRANTY GIVES THE PURCHASER SPECIFIC LEGAL RIGHTS. THE PURCHASER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.



RETURN POLICY


Before returning any item, please contact our Customer Solutions or Tech Advisors at (800) 343-9353 who can help you diagnose performance issues.

Unless otherwise noted, all products carry a 90-day 100% Satisfaction Guarantee.

If, within 90 days of receipt, you are dissatisfied with a purchase from Eastwood, you may return or exchange for any reason, and receive a refund, replacement or credit.

Beyond 90-days, for items covered by warranty, we may provide repair parts if available or replace the merchandise at our discretion as per the terms of the warranty.

HOW TO RETURN MERCHANDISE


 • Contact Customer Solutions at 800.343.9353 or help@eastwood.com to arrange your return. All returns must have a RMA number.

 • Returns with receipt may also be handled in any Eastwood Automotive Tools Store.

 • Hazardous materials being returned may be subject to a hazardous transportation fee.

 • Refunds are for the value of the product only.

WHEN WILL I RECEIVE MY REFUND/REPLACEMENT


 • Once an item is returned and inspected, credits are issued/replacements shipped within 2 business days.

 • Due to COVID-19 restrictions, returns and replacements may be delayed 3-5 business days.

Limitations and Exclusions


To help protect our customers and make sure every return or exchange is dealt with fairly this policy is subject to a few important conditions:

 • Equipment that, in our opinion, has been abused or misused will not be eligible for refund or replacement, even within the warranty period.

 • All returns for exchange or refund must be complete, with all parts and accessories.

 • Shipments that are returned to us as "refused delivery" will be subject to a 20% restocking fee.

 • Proof of purchase is required

 • Books, DVDs, Thermometers, Masks and Respirators are not returnable.

 • Shipping and handling charges are nonrefundable

 • Valid for all items purchased from Eastwood and authorized distributors of Eastwood tools and supplies. All purchases from an unapproved third party are subject to the policies of the third party.

 • Single items that ship via truck freight (not normal ground delivery services such as Fedex, UPS or USPS) must be inspected before accepting delivery and are generally neither refundable nor returnable. Repair parts will be provided during warranty period. Buyer bears the cost of return shipping and may incur as much as a 25% restocking fee. Buyer will also bear the cost of any storage charges assessed for merchandise that cannot be delivered due to lack of response from buyer.

 • Eastwood is not responsible for typographical or pricing errors. Prices and availability are subject to change.

 • If purchased at Eastwood Automotive Tools Stores, the unit may be returned to the store within the warranty period of the manufacturer only.

CANCELLING/CHANGING ORDERS


Once your order is placed, our systems are designed to ship your products as soon as possible. Unfortunately, it is not possible to stop an order from shipping or make changes to it once it has entered our system.

ITEMS DAMAGED DURING SHIPPING


Your order has carefully been packed and thoroughly inspected and we hope that you are pleased with the item(s) you have selected. Despite our care in handling, however, packages do occasionally get damaged while in transit. Please check the packing list immediately against item(s) marked as shipped on front of the packing list. Report any discrepancy or damage to freight carrier/agent that delivered the product to you, and sign only for the material actually delivered. If, upon further inspection, you notice concealed damage or loss, save all boxes and packaging material and notify the delivering carrier/agent.

BACK ORDERED ITEMS


Although every attempt is made to fulfill all the items in your order in a timely fashion, Eastwood occasionally runs out of stock on some items. If this occurs, you will not be charged for item(s) listed as Back Ordered until they are shipped.

 

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