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(800) 343-9353

 

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EASTWOOD COMPANY WARRANTY

At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products. That's how we've done business since 1978 and 2023 marks our 45th anniversary.

STATEMENT OF LIMITED WARRANTY
The Eastwood Company (hereinafter “Eastwood”) warrants to the end user (purchaser) of all new Eastwood-branded tools and chemicals (collectively called the “products”) that each will be free of defects in workmanship and material. This warranty is void if the equipment has been subjected to improper installation, improper care or abnormal operations.

WARRANTY PERIODS
If Eastwood confirms the existence of a defect covered under this warranty plan, Eastwood will determine whether repair or replacement is the most suitable option to rectify the defect. At Eastwood’s request, the purchaser must return, to Eastwood, any products claimed defective under Eastwood’s warranty. All warranty periods begin on the date of product delivery from Eastwood. Some examples of Eastwood Warranties:

  • Lifetime, 3 Year, 2 Year, 1 Year, 90 Days.
  • See product page for specific warranty length.
  • Consumables, unless deemed defective, are not covered by the warranty.

 

CONDITIONS TO OBTAIN WARRANTY COVERAGE

  • Warranty refunds and exchanges require proof of purchase, either directly from Eastwood or an authorized reseller of Eastwood merchandise.
  • Other name-brand merchandise sold by Eastwood is subject to the warranty provided by the manufacturer.
  • Purchaser must first contact Eastwood at (800) 343-9353 for an RMA Number before Eastwood will accept any warranty returns. Final determination of warranty on welding and cutting equipment will be made by Eastwood.
  • Please note warranties are non-transferable.

FREIGHT COST
The purchaser is responsible for shipment to and from Eastwood.

WARRANTY LIMITATION

EASTWOOD WILL NOT ACCEPT RESPONSIBILITY OR LIABILITY FOR REPAIRS UNLESS MADE BY EASTWOOD. EASTWOOD’S LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE COST OF CORRECTING THE DEFECT OF THE EASTWOOD PRODUCT. EASTWOOD WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOSS OF BUSINESS, ETC.) CAUSED BY THE DEFECT OR THE TIME INVOLVED TO CORRECT THE DEFECT. THIS WRITTEN WARRANTY IS THE ONLY EXPRESS WARRANTY PROVIDED BY EASTWOOD WITH RESPECT TO ITS PRODUCTS. WARRANTIES IMPLIED BY LAW SUCH AS THE WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY FOR THE EQUIPMENT INVOLVED. THIS WARRANTY GIVES THE PURCHASER SPECIFIC LEGAL RIGHTS. THE PURCHASER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

 

 
RETURN POLICY

Before returning any item, please contact our Customer Solutions or Tech Advisors at (800) 343-9353 who can help you diagnose performance issues.

Unless otherwise noted, products carry a 90-day 100% Satisfaction Guarantee. (custom-made and other brands that ship from manufacturer may not be returnable or will follow manufacturer's policies)

If, within 90 days of receipt, you are dissatisfied with a purchase from Eastwood, you may return or exchange for any reason, and receive a refund, replacement or credit.

Beyond 90-days, for items covered by warranty, we may provide repair parts if available or replace the merchandise at our discretion as per the terms of the warranty. 

 

HOW TO RETURN MERCHANDISE

  • Contact Customer Solutions at (800) 343-9353 or help@eastwood.com to arrange your return. All returns must have a RMA number.
  • To initiate a product return, please fill out our Returns Form.
  • Returns with receipt may also be handled in any Eastwood Automotive Tools Store.
  • Hazardous materials being returned may be subject to a hazardous transportation fee.
  • Refunds are for the value of the product only. 

WHEN WILL I RECEIVE MY REFUND/REPLACEMENT

  • Once an item is returned and inspected, credits are issued/replacements shipped within 5 business days.

LIMITATIONS AND EXCLUSIONS

To help protect our customers and make sure every return or exchange is dealt with fairly this policy is subject to a few important conditions:

  • Equipment that, in our opinion, has been abused or misused will not be eligible for refund or replacement, even within the warranty period.
  • All returns for exchange or refund must be complete, with all parts and accessories.
  • Shipments that are returned to us as "refused delivery" will be subject to a 20% restocking fee.
  • Proof of purchase is required
  • Books, DVDs, Thermometers, Masks and Respirators are not returnable.
  • Shipping and handling charges are nonrefundable
  • Valid for all items purchased from Eastwood and authorized distributors of Eastwood tools and supplies. All purchases from an unapproved third party are subject to the policies of the third party.
  • Single items that ship via truck freight (not normal ground delivery services such as Fedex, UPS or USPS) must be inspected before accepting delivery and are generally neither refundable nor returnable. Repair parts will be provided during the warranty period. Buyer bears the cost of return shipping and may incur as much as a 25% restocking fee. Buyer will also bear the cost of any storage charges assessed for merchandise that cannot be delivered due to lack of response from the buyer.
  • Eastwood is not responsible for typographical or pricing errors. Prices and availability are subject to change.
  • If purchased at Eastwood Automotive Tools Stores, the unit may be returned to the store within the warranty period of the manufacturer only.

CANCELLING/CHANGING ORDERS

Once your order is placed, our systems are designed to ship your products as soon as possible. Unfortunately, once an order is placed it is not able to be changed or canceled.


ITEMS DAMAGED DURING SHIPPING

Your order has carefully been packed and thoroughly inspected and we hope that you are pleased with the item(s) you have selected. Despite our care in handling, however, packages do occasionally get damaged while in transit. Please check the packing list immediately against the item(s) marked as shipped on the front of the packing list. Report any discrepancy or damage to the freight carrier/agent that delivered the product to you, and sign only for the delivered material. If, upon further inspection, you notice concealed damage or loss, save all boxes and packaging material, and notify the delivering carrier/agent.

 


ABOUT EASTWOOD

The Early Days...
Like a lot of high school kids, Curt Strohacker worked in a service station to earn some spending money, but he also repaired cars in his free time, buying and selling countless vehicles, and learning valuable lessons about restoration. As the market for automotive refurbishing began to take off in the 1970s, Curt realized that proper tools and techniques could save enthusiasts like him time and money.

So in the fall of 1978, Curt launched a business to better serve the burgeoning market of auto restoration and customization hobbyists, and he called it Eastwood.

The first Eastwood catalog was eight black-and-white pages of metal-finishing tools and equipment, and with continued success in the early ’80s, Curt took the catalog’s operation into a professional list house, and 5,000 copies of the catalog were distributed annually. In addition to catalog marketing, Eastwood also sold its line of products directly to restorers at select car shows.

In August 1983, both the Mercedes and BMW car clubs unexpectedly endorsed an Eastwood Car Wash Brush—sales multiplied and the staff soon doubled. The development of the Eastwood Spot-Weld Gun, a tool which duplicates the industrial spot-welds found on virtually every metal-bodied car, proved even more fortunate for the growing retailer.

At that time, most of Eastwood’s new business came from magazine ads in about a dozen publications. By the end of 1985, company advertisements appeared in over 50 magazines, including Hot Rod, Car Craft, and Popular Mechanics. In light of this, the catalog prospered as well, comprising 96 pages with a four-color cover in its 1986 iteration, which reached over 100,000 auto restorers bimonthly. As the company prepared to move into the new decade, Eastwood’s customer file quickly grew to over a half-million auto restoration and customization enthusiasts.

A Leader in Innovation – Better than Paint
Eastwood’s own HotCoat® Powder Coating System revolutionized home workshops starting in 1997. By bringing an economical and easy-to-use powder-coating system into the garage, Eastwood had given hobbyists a superior alternative to paint; powder-coating produced a more durable and attractive finish which easily lent itself to custom work. In September 1998, Eastwood received the Pennsylvania Governor’s Award for "Environmental Excellence", recognizing the low environmental impact of the HotCoat® system. In 1999, the Automotive Restoration Market Organization (ARMO) awarded HotCoat® the "Best New Product" for that year.

In 2003, Eastwood introduced its English Wheel and Planishing Hammer, enabling a wider audience to access high-end metal-shaping tools. Since Eastwood’s Research & Development Department emphasized economical manufacturing processes, it allowed them to offer both of these tools to its customers for under $1,000, an achievement which the ARMO acknowledged with a 2004 "People’s Choice" award.

Expansion and Growth
Recognizing the efficiency and potential of the Internet for improved customer interaction, Eastwood launched separate websites for its tool catalog and its HotCoat® powder-coating products. Those early sites contained information about new products and promotions, in addition to providing potential new customers with the opportunity to request an Eastwood catalog. Also, Eastwood stocked the site with technical articles relating to its most popular products, as well as "How To" tips.

Beginning in January 1999, the sites also allowed customers to order all the products, integrating purchasing systems from a secure site. In order to further increase efficiency and simplicity, the HotCoat® site and tool site were both combined into the revamped, full-service, ecommerce website, Eastwood.com, you’re visiting right now.

In November 1999, the company broke ground to build a cutting-edge headquarters, warehouse, and retail store facility northeast of Philadelphia, in Pottstown, Pennsylvania. Following an aggressive, eight-month construction project, Eastwood completely relocated to Pottstown in July 2000.

The 21st century has seen Eastwood become one of the leading online retailers of automotive restoration products and supplies, while continuing to be the most innovative company in the industry. We have even begun to open brick and mortar retail outlets across the country. With in-house developed products from real restoration enthusiasts, Eastwood has brought you the Contour SCT for stripping rust, paint and body filler, the QST 30/60 Scroll Compressor that powers all of your tools with the noise level of conversation. And the popularity of that air compressor led to the development of the industrial 3-Phase version the QST 60-120. These amazing products brought a new brand – Eastwood Elite – which truly displayed the dedication to innovation. The welding line expanded to include professional MIG, TIG and even Multi-Process welders that were true AC/DC TIG machines that could also MIG weld. The Elite CC500 and P500 HVLP Paint Guns were launched to provide incredible results. The home powder coating systems were improved and professional guns were added to the lineup. Elite bead rollers , English wheels, shrinker-stretchers, panel cutting saws and TIG Welding Tungsten Grinders were added to the lineup. And the spring of 2023 saw one of the most innovative and helpful products ever developed for the auto resto industry – the Elite Contour DSB Dustless Sanding Block System. The sanding block that allows you to block sand your car without you and your floor getting covered in dust while getting those laser straight panels you want. 

Eastwood Looks to the Future of Restoration and Customization
Since its inception, Eastwood recognizes that change constantly takes place in the marketplace, and so strives to stay abreast of these developments by placing customer satisfaction at the forefront. In recent years, the market for automotive hobbyists has expanded beyond the "classics", and Eastwood has seen increased requests for products geared towards muscle cars, street rods, trucks and motorcycles. The explosion of the sport tuner hobby has demanded products which emphasize ease-of-use and variety, as customizers strive to make their vehicles truly unique. In response, the company has continued to be an industry pioneer, adding innovative, high-quality products to its line. For example, the HotCoat® system now allows for the powder-coating of larger parts, and in a huge array of colors and finishes. Eastwood continues to prove its dedication to offering unique solutions to the challenges facing restoration and customization enthusiasts, and this devotion will ensure its place in the community.

 

 

 

 

 


WHY EASTWOOD?

Tools for Doing the Job Right
Part of the DIY community since 1978, attending car shows, listening to customers, and seeing first-hand how our products are used to produce a vehicle our customers are proud of

  • Offering “solutions” which combines our 4,000+ unique products with the know-how to “Do The Job Right”
  • In-house product design, development and testing with a strong track record of high-quality, innovative products
  • Used and trusted by top builders to beginners
  • Order anytime online, by phone, or in our retail stores

Expert Advice
Expert DIY advice and instruction via phone (800) 343-9353, online chat, email, and our solutions.

100% Customer Satisfaction Guarantee
At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products. See our guarantee.