Freight Truck Deliveries

There are a few important things you'll need to consider to make sure there are no issues with your freight truck delivery. Please review the information here and feel free to contact us if any questions!

Freight Delivery requirements:

If delivering to a location without a loading dock, your options are:

  1. Delivery to your home: Freight carriers have a variety of truck sizes and services that they can offer you when making final delivery. When the carrier reaches out to schedule your delivery appointment, it is critically important that you provide them with a description of your street and area so they can make sure the freight is loaded and delivered with the proper equipment. The carrier will only park on your curb (as long as it is not a highway), they will not come down your driveway. The road surface must be paved. Other carrier limitations may apply (may not be able to deliver to cul-de-sac, private road or dead end).
  2. Pickup: When the freight carrier calls you to make a delivery appointment, you may choose to pick up your shipment from the carrier's local service center. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and bring plenty of tie-downs to secure the load

Freight Delivery checklist:

  • Schedule the drop-off: The carrier will call to make an appointment, usually at least a day in advance. They deliver during regular business hours. Please make sure to provide the best phone number to reach you when placing your order to prevent your order from being delayed or returned to us.
  • Be prepared to unload: Once the carrier arrives you will be responsible for unloading the freight if there is no loading dock. If you cannot unload, liftgate service can be selected during checkout. With liftgate, the carrier will either assist with hand offloading or employ the use of a traditional hydraulic lift. You will still be responsible for moving the freight from the curbside to your shop or garage once it is off the truck.
  • Always inspect and record any damage. Do not sign until inspected, and reject the shipment if there is any damage. It is extremely important that you write any box damage, no matter how minor, on the delivery/rejection receipt in case we need to replace the machine. This includes any dents, scuffs, tears, holes or if the original packaging appears to have been modified. It is also vital to verify the number of boxes received and write any shortages on the delivery receipt. If there is anything damaged, missing and/or repackaged make sure to take photos and reject the package. You will also need to call us to report the damage and we will work to resolve the issue for you as quickly as possible.

    Please watch this short video on inspecting your freight shipment! 

Freight Delivery lead time:

We estimate, but cannot guarantee, that freight shipments may take 1-2 weeks for delivery due to carrier schedules. If the carrier considers your address to be rural, it could take an additional week for delivery depending how often they deliver in your area!