Unless otherwise noted, all products carry a 90-day 100% Satisfaction Guarantee.
If within 90 days of purchase you are dissatisfied with a purchase from Eastwood, you may return and receive a refund or replacement.
Beyond 90 days, a credit may be offered instead of a full refund.
For items covered by a warranty, please see the Eastwood Warranties article.
Packaging a Return
Returns should be packaged in original box with original packing materials. If original box and packing materials are not available, a sturdy box may be used with packing peanuts or newspaper. It is important to make sure items are secure and well packed in the return box, so that the item does not sustain damage. If returning an item that was crated, original crate should be used. If unavailable, a suitable replacement crate should be constructed. Please contact our Customer Service team at 800-343-9353 with any questions.
All returns must have an RMA (Return Merchandise Authorization) number.
Sending returns back without an RMA will delay and slow down the process. Unauthorized returns are not guaranteed to be refunded or replaced - all returns need to be authorized prior to being shipped back.
Returns with receipt may also be handled in any Eastwood Automotive Tools Store.
Returns must be sent to:
The Eastwood Company
263 Shoemaker Rd
Pottstown, PA 19464-6433
Please include your return authorization document with the return.
When will I receive my refund/replacement?
Once an item is returned and inspected, refunds are usually issued/replacements shipped within 7-10 business days.
Limits and Exclusions
To help protect our customer and make sure every return or exchange is dealt with fairly this policy is subject to a few important conditions:
Equipment that, in our opinion, has been abused or misused will not be eligible for refund or replacement, even within the warranty period.
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